Privacy Policy
HamesChocolates.co.uk is part of the Hames Chocolates. This privacy policy will explain how HamesChocolates.co.uk uses the personal data we collect from you when you use our website.
What data do we collect?
Our Company collects the following data:
During the course of your business with us, we may collect personal data such as your name, address, telephone numbers and email addresses. We do not collect or store bank details from any clients (vendors) who have shown BACS as their preferred payment method.
This information is not stored with ourselves and once payments have been verified, the transaction details are held by these partners under their encrypted and secure cloud storage as set out by the FCA.
These transactions are stored for the duration set out by the Banking Authorities to prevent fraudulent use of credit and debit cards. Privacy policies for our partners can be found on their websites and we encourage you to check these before submitting any personal data.
Visitors to our website may also provide certain information to us via our online enquiry form. This may include your IP address, geographical information, etc.
In addition, some information is provided by third parties such as Agencies. These parties may instruct us to act on their behalf.
CCTV operates throughout our premises and those images are stored for security and training purposes only.
Visitors to Our Website
When someone visits Hames Chocolates Ltd we use a third-party service such as Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow anyone to make, any attempt to find out the identities of those visiting our website.
If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it. This, in the majority of cases, will be at the point you make an official enquiry. We also use a third-party service, Wise Software Ltd, who only store information is if the customer places an order or registers/requests an account or fills in a contact us form or newsletter sign up.How do we collect your data?
We only collect your name, address, telephone number and email address under the following circumstances:
You register an enquiry via our website. These are in the form of:-
Quotation Request
-
Visual Request
-
Sample Request
-
Brochure Request
-
You contact our Company for sales or enquiry via telephone/email
-
The supply of Sales Invoices, statements and other administrative requirements.
-
You ask to be placed on our mailing lists.
We collect this information for legitimate business reasons and only store contact information in line with legal requirements.
Our offices are protected by CCTV for the safety of our employees, clients and visitors. CCTV images are stored for a reasonable amount of time and may, in the case of theft, for example, be passed to third parties if they have and can prove a legal right to access.
We collect these images for legitimate business and security reasons.
Marketing Communications
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if:
-
you made a purchase or asked for information from us about our goods or services or
-
you agreed to receive marketing communications and, in each case, you have not opted out of receiving such communications since.
Access to Data:
In order to efficiently run our business and to be able to offer exceptional levels of service, staff with the relevant permissions must have access to your data. All computers are password protected and/or, dependent on permission levels, require further authentication.
Retention of Data
Our Data Retention Schedule, which in the majority of cases is seven years, or, in line with relevant laws or regulatory obligations (for instance HMRC) will be securely stored by Hames Chocolates Ltd.
Transfer of Data
Hames Chocolates Ltd will not release your information to third parties to use for their purposes. We do share data with third parties when it is necessary to complete a sale or service.
We do not transfer, sell or exchange your data to any third parties for mailing lists or telephone sales.
Hames Chocolates Ltd may, in certain circumstances have an obligation to provide data to third parties for the prevention and detection of crime and anti-money laundering checks.
We collect this information for legitimate business reasons.
We do not transfer your data to other websites although we may have links on our websites to others and we would recommend that you check their privacy policy before providing any personal information.
How Do We Keep Your Data Secure?
HamesChocolates.co.uk take all appropriate and reasonable steps to make your data secure. This can be in the form of but not limited to, means of physical protection, passwords, anti-virus protection, 3 step authentication and staff training.
Consent
By submitting any personal information to us you consent to the use of information as set out in this privacy policy. We reserve the right to amend or modify this privacy policy and if we do so we will post the changes on our website. It is your responsibility to check this privacy policy every time you submit information to us. Your use will signify that you agree to any such changes. You have a right to request withdrawal of consent at any time.
What are your data protection rights?
Hames would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
-
The right to access - You have the right to request Hames Chocolates for copies of your data. We may charge you a small fee for this service.
-
The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Hames Chocolates to complete information you believe is incomplete.
-
The right to erasure - You have the right to request that Hames Chocolates erase your data, under certain conditions.
-
The right to restrict processing - You have the right to request that Hames Chocolates restrict the processing of your data, under certain conditions.
-
The right to object to processing - You have the right to object to Hames Chocolates processing of your data, under certain conditions.
-
The right to data portability - You have the right to request that Hames Chocolates transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Contact Us
If you have any queries regarding Hames Chocolates Ltd’s Privacy Policy, please do not hesitate to contact either at our office, by mail, telephone or email.
Hames Chocolates Ltd
Hawthorn Rd,
Skegness
PE25 3TD
United Kingdom
Telephone: 01754 896667
Email: sales@hameschocolates co.uk
www.hameschocolates.co.uk
You may also contact us on the above address in respect of any complaint relating to the processing of your data. You may also raise a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/
Accessing your information
You are in control of any personal information you provide to us online. If at any time you would like to correct the personal information, we have about you, please contact us.
In order to review any personal information, we have collected about you via this website or to ask us to delete that information or to stop further use of the information, please contact us.
Cookies
The HamesChocolates.co.uk website uses a number of different “cookies.”
Cookies are small pieces of information that a web site transfers to an individual’s hard drive for record-keeping purposes.There are two broad categories of cookies:
Persistent cookies
Persistent cookies remain on your device until deleted manually or automatically.
Session cookies
Session cookies remain on your device until you close your browser when they are automatically deleted.
How we use cookies
Performance cookies allow us to count the number of visitors to our website and gain an understanding of how visitors move around. This helps us to improve the way our site works. The information we collect from performance cookies is aggregated and does not contain personally identifiable information.
Refusing cookies
You can click on the “Help” section of your web browser to learn how to change your cookie preferences.
Links to other websites
We offer links to sites that are not operated by HamesChocolates.co.uk. If you visit one of these linked sites, it is your responsibility to review their privacy and cookie policies.
We do not collect or store any Card information from Clients (vendors) making payment by Credit/Debit Cards. All Card payments are made using a secure payment link provided by our card/payment processing partners, PayPal and WorldPay.
This information is not stored with ourselves and once payments have been verified, the transaction details are held by these partners under their encrypted and secure cloud storage as set out by the FCA.
These transactions are stored for the duration set out by the Banking Authorities to prevent fraudulent use of credit and debit cards. Privacy policies for our partners can be found on their websites and we encourage you to check these before submitting any personal data.
Visitors to our website may also provide certain information to us via our online enquiry form. This may include your IP address, geographical information, etc.
In addition, some information is provided by third parties such as Agencies. These parties may instruct us to act on their behalf.
CCTV operates throughout our premises and those images are stored for security and training purposes only.